QUESTION 1: PAYMENT METHOD
Full payment should be made to ERA PRINTING PRESS by cash deposit, Giro Transfer or cheque (3 working days for cheque clearance) payable to:
(Company will not accept the promissory note)
Account Number: 320 422 5427
Hong Leong Bank
Account Number: 275 000 344 21
QUESTION 2: HOW LONG DOES THE PAYMENT TAKES?
Payments can take different times to clear, depending on the account they’re going to:
- Online interbank fund transferred (Example: Maybank account transfer to our Public Bank account) & cheque deposit – the payment will normally take 3 days to clear. Public holidays and weekends don’t count in cheque clearance days.
- 3rd party account transferred (Example: Public Bank account transfer to our Public Bank account) – the payment will normally arrive immediately.
- ATM cash deposit and transfer – the payment will normally take 60 mins to be confirmed.
However, payment after 5pm will be processed on the following working days.
QUESTION 3: PAYMENT PROOF
After payment have been done, please upload a copy (jpg, png, pdf) of the proof of payment to our account department through our online portal. It could be a scan or photo of your bank-in slip, CDM receipt, or online transfer. Please make sure we can read all the details of the uploaded document such as the date and amount. Unreadable documents can cause a delay in processing your order. All upload should be done during office hours, Monday to Friday from 9.00am to 6.00pm.
QUESTION 4: WHAT SHOULD I DO IF GOODS RECEIVED DIFFERENT FROM PURCHASE ORDER?
The person receiving the delivery goods should inspect the items before signing the receipt. If you believe your print job is defective or has not otherwise met your requirements please contact at +6011 – 5290 0077/ 5290 0088 or firstname.lastname@example.org, within seven (7) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint.
If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered:
- We will reprint the print job with rush production.
- We will refund the original order price.
A refund or reprint will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us. We will not responsible on any client’s economic losses.
QUESTION 5: HOW WILL I GET MY INVOICE?
Invoice will be sent along with your goods & alternatively you can download and print out from www.eraprint.my / invoice.
QUESTION 6: DOES THE COMPANY OFFER ARTWORK DESIGN SERVICES?
No. You will have to upload your own artworks or designs to our era printing system, after log in. When uploading your artwork, it is important to remember that the higher the quality of the artwork, the better it is going to look when printed.
QUESTION 7: DOES ERAPRINT PROVIDE ARTWORK PROOF CHECKING SERVICES?
No. It is your responsibility to check the artwork and ensure it meets your requirements. Kindly proof check all the artworks before uploading to us to ensure that the product is printed as you expect. We always recommend getting a friend to give it once over. It’s surprising how effective a fresh set of eyes can be at spotting mistakes.
QUESTION 8: WHICH FILE FORMAT SHOULD I USE TO SAVE MY ARTWORK?
Era Print will print your artwork at the highest resolution possible, because of this, we only accept artwork in these 2 formats:
- Adobe Illustrator (Ai)
- Adobe Acrobat Document (pdf)
Please be aware that using low resolution JPEG’s could cause quality issues.
QUESTION 9: HOW CAN I CHANGE MY ARTWORK AFTER IT’S BEEN SUBMITTED?
You can change your artwork without incurring additional charges by cancelling your order within 30 minutes of your submission. Please contact our customer service at +6011 – 5290 0077 / 5290 0088 as soon as you know that a change need to happen.
After the project goes into the production phase, we are not able to change out the artwork without having to charge you to produce new printed file since the artwork already been prepped and sent to the presses.
QUESTION 10: WILL THE COLOR OF MY PRINTED PRODUCRT MATCH 100% TO THE ORIGINAL COLOR OF MY ARTWORKS/DESIGNS?
We can’t guarantee 100% color accuracy because there are various factors that influence the final appearance of colors on a printed product. We cannot guarantee that the color you see on your screen as an exact color of the printed product. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. All colors are approximations of actual colors.
QUESTION 11: DO I HAVE TO PAY FOR THE DELIVERY OF MY GOODS?
We provide free delivery within west Malaysia. Please check delivery coverage area on our website to ensure that your area is covered by our delivery fleet.
QUESTION 12: WHEN CAN I EXPECT MY GOODS TO BE DELIVERED?
Delivery will be made to the address specified by you during the order process on the website. All the goods will be delivered by our appointed courier service. We will update you order with tracking information once your goods have been sent out. It is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us or an appointed courier. We will leave notification of delivery and a request that you contact us to rearrange delivery.
Please note adverse weather conditions or other events outside our reasonable control may result in the occasional late or cancelled delivery. Where this occurs, we will endeavor to contact you as soon as we are able in order to reschedule your delivery time and date.
In spite of that, we are always trying our best to make sure that you receive your goods on time. Delivery period is depending on the ordering quantity.
10 – 200 books : 5 – 7 working days
201 – 500 books: 10 – 15 working days.
QUESTION 13: WHAT SHOULD I DO WHEN THERE IS AN OVERPAYMENT?
Please contact us at 011 529 000 77 / 011 529 000 88 or email@example.com, within seven (7) business days of overpayment. Provide your bank in slip together with the bank account number, our account department will refund the extra paid within 15-20 business days.